Soft vs. hard airline carriers
People shopping for an “airline carrier” often reach for a rigid plastic kennel, the kind an animal shipped in cargo travels in. For riding in the cabin, that is usually the wrong tool. A soft-sided carrier flexes into the under-seat space where a hard-sided kennel cannot, which is why six of the eight policies compared here either recommend soft-sided or accept nothing else. The two that state no preference say so: JetBlue’s page reads “Soft-sided and hard-sided carriers are accepted”, and United’s says pets “must travel in either a hard-sided or soft-sided carrier.”
Hard kennels are not barred outright. As of October 10, 2026, American, United, Frontier and Allegiant each published a hard-sided in-cabin maximum alongside their soft-sided one, and JetBlue published one figure that governs both types. Alaska and Hawaiian are the exception: their shared pet page says “Hard-sided kennels are not allowed in the cabin.” Delta and Southwest publish no hard-sided figure. Where an airline publishes both, the hard-sided number is usually the shorter one, which is the real reason a rigid shell is harder to fly with.
If you want a rigid shell for a fearful cat or for car transport, that is a legitimate need, but confirm it against your airline, because on Alaska and Hawaiian it cannot board at all. Our best cat evacuation carriers roundup covers hard-shell top-load kennels for car and home use, and our vehicle loading and restraints guide covers rigid crash-tested crates for the drive. For the two soft carriers that come up most, one leading on crash certification and the other built around cabin fit, see Sleepypod vs Sherpa for an evacuation carrier.
Spec comparison: in-cabin carrier options
| Carrier |
Type |
Published Ext. Dimensions |
Weight Capacity |
Crash-Tested |
Airline Claim |
| Sherpa Original Deluxe |
Soft-sided |
17”L x 11”W x 10.5”H (Medium) |
Up to 16 lb (Medium linked; Large sizes to 22 lb) |
No crash rating stated |
“Guaranteed On Board” under-seat program |
| Diggs Passenger |
Soft-sided |
20”L x 10.8”W x 11.5”H |
18 lb CPS test dog; no limit stated |
5-star in an October 2021 CPS test; not on CPS’s current list |
Maker markets as carry-on compatible |
| Away Pet Carrier |
Soft-sided |
18.7”L x 10.8”W x 10.75”H |
Up to 18 lb |
CPS 5-star, on CPS’s current list |
Maker markets as cabin carry-on |
| Sleepypod Atom |
Soft-sided |
17”L x 8.5”W x 10.5”H |
Up to 12 lb |
CPS 5-star (tested August 2024), on CPS’s current list |
Compact under-seat footprint; no airline stamp claimed |
What the table cannot tell you is whether these dimensions clear the airline you are booking, which is the next section.
Carrier Fit Checker: Will the One You Already Own Board?
Most people reading this page own a bag already and want to know whether it flies. The answer is less reassuring than “airline approved” suggests.
Step 1: Measure the carrier, not the listing
Measure the outside of the assembled carrier, loaded, at its widest point: length, width, height.
- Wheels, feet, handles, side pockets and whatever is stuffed in them count. An agent measures the object in front of them, not the shell it started as.
- Height is the tallest point of the zipped carrier with the pet inside.
- Use the external figure. Every airline limit below is external, because the constraint is a fixed box of air under the seat.
A carrier that measures over on one axis is over. Nothing averages out.
These are the figures each airline published on its own pet page as of October 10, 2026, in inches, in the order each airline prints them. Eight published policies cover nine airlines, since Alaska and Hawaiian share one page. Airlines change these figures and several say the real limit belongs to the aircraft, so treat the table as a starting point and confirm on the airline’s page before you fly.
| Airline |
Soft-sided maximum |
Hard-sided maximum |
Weight rule on the page |
| Alaska and Hawaiian |
17 L x 11 W x 9.5 H |
Not allowed in the cabin |
None published |
| Allegiant |
18 L x 12 W x 11 H |
17 L x 11 W x 10.5 H |
None published |
| American |
18 L x 11 W x 11 H, all flights |
19 x 13 x 9 mainline; 16 x 12 x 8 American Eagle |
20 lb pet plus carrier, Premium Cabin on the three-cabin A321T only |
| Delta |
18 x 11 x 11, which Delta recommends as the maximum for a soft-sided kennel because it fits most aircraft; the page says the true maximum is set by the aircraft on your flight |
No separate figure published |
None published |
| Frontier |
18 L x 14 W x 11 H |
18 L x 14 W x 8 H |
None published |
| JetBlue |
17 L x 12.5 W x 8.5 H |
Same figure; both types accepted |
None published |
| Southwest |
18 L x 10.5 W x 10 H for a non-Southwest carrier |
No hard-sided figure; the page states one size for any non-Southwest carrier and recommends soft-sided |
None published |
| United |
11 x 18 x 11, axes not labeled |
9 x 17.5 x 12, axes not labeled |
Page states there are none |
Two rows do most of the damage.
Alaska and Hawaiian do not accept a hard-sided kennel in the cabin at all. A rigid carrier that is inside the published limit on most of this list still cannot board those two. Their page adds that a pet that does not fit comfortably in its carrier or under the seat must be placed in a hard-sided kennel and checked into the baggage compartment at the owner’s expense, which is a different trip for the animal than the one you booked.
The published heights are far apart. JetBlue publishes 8.5 inches, Alaska and Hawaiian 9.5, Southwest 10, and American, United, Frontier and Allegiant 11. That is a 2.5-inch spread on the axis a soft carrier is most likely to be over on.
Taking the tightest soft-sided figure on each axis gives a carrier measuring 17 inches long, 10.5 wide and 8.5 high, which sits inside all eight published limits at once. That is our arithmetic, not a standard anyone issues, and no airline sells or recommends it. It shows the size of the problem, not what to buy.
Step 3: The weight rule is not the one most people expect
Exactly one of the eight policies publishes a combined pet-plus-carrier weight cap, and it applies to one cabin on one aircraft. American’s carry-on pet table, in the Premium Cabin cell for the three-cabin Airbus A321T, says the pet and carrier together must not exceed 20 pounds (9.07 kilograms) and will be weighed at check-in. The Main Cabin cell for the same aircraft carries no weight rule. United states the opposite: there are no weight or breed limitations for pets. Delta, Southwest, Alaska, Hawaiian, JetBlue, Frontier and Allegiant published no pet weight figure, and JetBlue’s Contract of Carriage (revision 98, dated June 27, 2025) has none either.
So what caps the weight? Two things, neither of them an airline number.
- The carrier maker’s own rating. These are in each spec card: 16 lbs for the Sherpa Medium and 22 for the Large, 18 for the Away, 12 for the Sleepypod Atom. The Diggs listing states no limit; CPS tested it with an 18 lb dog.
- A behavioral test, worded differently by each airline. Allegiant, Frontier, JetBlue and Southwest each require the pet to be able to stand up inside the carrier (Frontier’s page says the carrier “Must be large enough for your pet to stand, turn around, and lie down naturally.”). American, Delta, Alaska, Hawaiian and United publish a fit-comfortably or fits-under-the-seat test instead. Under either wording, no scale is involved: an airline agent applies the test at check-in.
Do not read a missing weight limit as permission to fly a large animal in the cabin. The fit test still applies, and you cannot check it in advance.
Step 4: What the soft-sided allowance buys
“Soft-sided compresses, so you get extra room” is half true, and these airlines express it four different ways.
- Frontier publishes it as a number. Its hard-sided maximum is 18 by 14 by 8 inches and its soft-sided maximum is 18 by 14 by 11. Soft buys exactly three inches of height there and nothing on the other axes.
- American publishes it as a judgment call. Soft-sided collapsible kennels can be slightly larger but still must fit under the seat without excessive collapsing. Non-collapsible kennels get no latitude and are held to the under-seat dimensions of every aircraft on your itinerary. Neither “slightly” nor “excessively” has a number behind it.
- Allegiant closes the loophole with wording. Both of its maximums apply to a carrier that is “fully closed to contain the pet”, so a bag that meets the limit only while squashed does not meet it.
- Southwest and Delta recommend soft-sided without granting extra room. Southwest’s stated reason: under-seat space can vary depending on your seat type and location on the aircraft, and space for carriers may be more limited in certain seat types, including aisle seats. Allegiant prohibits pet carriers in aisle seats on Boeing aircraft outright, citing foot-space limitations.
Whether a soft carrier that is slightly over on height boards is the airline’s call, and only Frontier puts a number on the allowance. A hard carrier that is over is simply over.
The four carriers, run through the checker
Each row compares the carrier’s published external dimensions with the eight airline figures above, as of October 10, 2026.
| Carrier |
Published external size (in) |
Clears |
Over the published figure at |
| Sherpa Original Deluxe (Medium) |
17 x 11 x 10.5 |
American, United, Frontier, Allegiant, and Delta’s recommended size |
Southwest (width and height), Alaska and Hawaiian (height), JetBlue (height) |
| Diggs Passenger |
20 x 10.8 x 11.5 |
None of the eight |
All eight, on length |
| Away Pet Travel Carrier |
18.7 x 10.8 x 10.75 |
None of the eight |
All eight, on length |
| Sleepypod Atom |
17 x 8.5 x 10.5 |
American, United, Frontier, Allegiant, and Delta’s recommended size |
Southwest, Alaska and Hawaiian, JetBlue (height at all three) |
| Sherpa Original Deluxe (Small) |
15 x 10 x 8.5 (listing) |
All eight, at or under each published soft-sided figure |
None |
None of the four clears all eight published limits, and height is why. Every one stands at least 10.5 inches tall, which is over Southwest’s 10, over Alaska’s and Hawaiian’s 9.5, and well over JetBlue’s 8.5.
The Diggs at 20 inches external and the Away at 18.7 are over the published length everywhere, including the 18-inch figure that American, Delta, United, Southwest, Frontier and Allegiant all share. Their makers also market them as carry-on compatible. If your evacuation is a drive, their crash-test results are the reason to consider them. If it ends at a gate, measure first and call the airline, because the crash rating and the boarding decision are made by two different parties.
Still choosing a size for the animal rather than the airline? Our pet carrier fit finder takes your pet’s weight and points you at the right category before you compare models.
One last caution. An airline can publish two different answers to the same question. As of August 2, 2026, JetBlue’s pet page said “A maximum of two pets per traveler is allowed, each in their own carrier.” JetBlue’s Contract of Carriage, revision 98 dated June 27, 2025, says “A Passenger may not transport more than one pet per flight.” The contract is the binding document, and it is not the one a reader finds first. Confirm a multi-pet fly-out by phone.
The crash-test gap
Fitting under a seat and surviving a collision are different tests, and passing one tells you nothing about the other. Most evacuations are a drive first: to the airport, a shelter, a boarding facility or a relative’s house. For the part of the trip in a moving vehicle, the airline label is irrelevant. What matters is whether the carrier was crash-tested, and by whom.
CPS ratings are narrow: each result on its product page names one size and one test dog weight. A 5-star result from an 18 lb test dog says nothing about a heavier pet crammed into the carrier. The status of each crash claim here differs:
- Away: on CPS’s certified list as of September 29, 2026, tested May 2026.
- Diggs: a 5-star result from an October 2021 CPS test with an 18 lb dog. CPS’s Diggs page now redirects to its certified list, and the Diggs is not on that list as of September 29, 2026.
- Sleepypod Atom: on CPS’s certified list as of September 29, 2026, 5-star, tested August 2024 with a 12 lb dog. Sleepypod also states child-restraint-standard testing.
- Sherpa: no crash rating stated.
If crash protection on the drive matters, and for most evacuations it should, start from the crash-tested carriers, then confirm the airline fit. For rigid crates for larger dogs and how to anchor a carrier in the car, see vehicle loading and restraints for multiple pets, and for the cat-specific case, best cat evacuation carriers.
Flying out of a disaster: constraints people don’t plan for
Planned pet travel is booked weeks ahead. An evacuation is not, and airline rules do not bend for your emergency.
- Pet caps per flight. Airlines limit how many pets ride on a flight; American’s page, for example, publishes a maximum of 20 pet carriers across all cabins. The cap can already be full when you call, and a multi-pet household may not be able to fly all its animals together.
- Advance reservations. American’s page has you add a carry-on pet to your trip, so check whether your airline requires the pet to be booked in advance. Same-day space is not guaranteed, and during a regional disaster it is even less so.
- Health documentation. AVMA’s pet-travel guidance says to learn your airline’s pet requirements before you book, and that a pet traveling in the cargo hold may need a health and acclimation certificate. Ask your airline what it requires for a pet in the cabin. Paperwork is hard to get the day a hurricane is named, so have it ready before the emergency. Our pet travel document organizer gives the health certificate, rabies record and airline confirmation one fill-in home.
- Shelters are not a fallback for pets. Ready.gov says many public shelters and hotels do not allow pets inside, and the American Red Cross says hotels and shelters may not accept animal guests other than service animals. The destination has to be a pet-friendly hotel, a boarding facility or a host arranged in advance, whether you drive or fly.
Flying is not off the table. It should be one branch of a plan that also has a drive-out route and a confirmed pet-friendly destination. For most short-notice evacuations, driving with a secured, crash-tested carrier is the more reliable path. For a longer relocation rather than a fast evacuation, moving long distance with pets covers interstate health-certificate timing, microchip-address updates and per-species transport rules.
Acclimation: the carrier can’t be new on departure day
A carrier your pet has never been inside is a carrier your pet will fight, and an airport is the worst place to find out. AVMA’s travel guidance says to help your pet get used to the crate or carrier before travel, and the Red Cross says to include pets in evacuation drills so they enter and travel in carriers calmly. Practice well before it is needed, not one forced loading during a crisis.
For a cat especially, that means food-driven acclimation: meals near the carrier, then inside it, then a few minutes with the door closed, worked up over unhurried sessions. Our best cat evacuation carriers roundup walks through it. The first time in the carrier cannot be the day you are trying to make a flight.
Heat, stress, and when to call the vet
Travel days are hard on animals, and an evacuation stacks heat, noise and unfamiliar handling on top. This page covers gear and logistics, not diagnosis. If your pet shows heavy panting, drooling, disorientation, vomiting, collapse or a change in gum color during transport or heat exposure, call a veterinarian right away, not a home remedy or a “wait and see.”
Flat-faced breeds start with less margin, and an under-seat carrier is the least ventilated space they will occupy all trip. Our guide to carrier ventilation for a flat-faced dog covers what real airflow looks like and the warning signs that mean you stop and open it.
Never leave a pet unattended in a parked car during evacuation staging, at any temperature. A parked vehicle’s interior heats fast, and a carrier does nothing to slow that. If you suspect your pet ingested something toxic in the chaos of leaving, the ASPCA Animal Poison Control Center is reachable 24 hours a day at (888) 426-4435; a consultation fee may apply.
Before you buy
Product specs reflect each brand’s product page, a cited retailer listing or the Center for Pet Safety’s test pages: the Sherpa specs as of August 2, 2026, and the rest as of July 9, 2026. The CPS listing status noted for Diggs, Away and Sleepypod is as of September 29, 2026. The airline figures in the fit checker are as of October 10, 2026. Prices and airline policies move, and the airline figures move fastest, so confirm the current listing and your airline’s under-seat limit before you buy. We do not display exact prices because Amazon’s Operating Agreement bars static price display, so we use budget, mid and premium tiers.
The Away carrier is not sold on Amazon, so buy it direct from awaytravel.com.
Still deciding? For a small pet where cost is the constraint, start with the Sherpa and check its 10.5in height against your airline first. If the drive is the real leg and the flight is a maybe, the Away and the Sleepypod Atom are the carriers here on CPS’s current certified list. The Away and the Diggs are over the published in-cabin length at all eight policies. The Sleepypod Atom is inside five of the eight published limits (counting Delta’s recommended size) and over on height at the other three, for a pet up to 12 lbs, and it carries a CPS 5-star rating.
For the broader evacuation-kit picture, see our pet evacuation kits pillar guide. For the crash-tested car and cargo side, read vehicle loading and restraints for multiple pets and, for cats, best cat evacuation carriers. Multi-pet households should also read evacuating multiple cats, and anyone planning a longer relocation should see moving long distance with pets.