After the Disaster

Telling Children the Pet Did Not Survive the Disaster

By EmergencyPetPrep Editorial · Updated

Short answer: Say the pet died, not a softer phrase, as the AAP and Ohio State advise. AACAP's wording for very young children: it stops moving, doesn't see or hear, and won't wake up. Support: call or text 1-800-985-5990.

Researched and written with AI assistance from the published sources listed at the end of this page. We are not veterinarians, no veterinarian has reviewed this page, and we do not test products by hand, so check those sources and talk to your own vet about your animal. How we work →

Key takeaways

  • Say died or is dead. The AAP and Ohio State warn that young children take phrases like "gone to sleep" literally. For very young children, AACAP suggests saying the pet stops moving, no longer sees or hears, and will not wake up again.
  • Expect guilt. AACAP lists "Is it my fault?" among the questions children ask after a pet dies, and a disaster can hand a child a specific thing to blame. No source publishes what to say about that, so bring in a professional.
  • The sources disagree on ages. AACAP says children generally do not fully grasp that death is permanent until age 9. The AAP's clinical report says most do by 5 to 7, on average. Use ages to anticipate questions, and follow your child's lead.
  • The Disaster Distress Helpline (1-800-985-5990, call or text) is open 24/7 and needs no identifying information. 988 (call, text or chat) says it is free and confidential. In immediate danger, call 911.
  • Cornell (607-218-7457) and Tufts (508-839-7966) run pet loss lines. Cornell says its line is not a mental health hotline. Neither publishes around-the-clock staffed hours.

Tell the child, and say plainly that the pet died. The American Academy of Pediatrics (AAP) and the Ohio State University veterinary hospital both advise using the words died or is dead, not softer phrases. For very young children, the American Academy of Child and Adolescent Psychiatry (AACAP) suggests saying that a pet who dies stops moving, no longer sees or hears, and will not wake up again, and repeating that as often as needed. Keep it simple, answer questions honestly, and expect the child to wonder whether it was their fault.

None of the sources below was written about a pet lost in a disaster. Some cover an ordinary pet death and some cover children after a disaster, and neither set covers both. This site has no clinical or counseling reviewer, so it does not script the conversation. It reports what each named source says, marks any sentence that is our own reading, and points to people who can help.

Talk to Someone Now

These lines are open 24 hours a day, every day. The numbers and details below come from each organization’s own website as of August 20, 2026. Confirm a number before you rely on it.

Disaster Distress Helpline. SAMHSA’s page for this line (last updated 09/26/2025) says: “Call or text 1-800-985-5990.” In Spanish, the same page says: “Llama o envía un mensaje de texto 1-800-985-5990 presiona “2.”” Deaf and hard of hearing ASL users can text or call the same number through their preferred Relay provider. SAMHSA describes the service as available 24/7 to all residents of the U.S. and its territories who are experiencing emotional distress related to natural or human-caused disasters. You do not have to give identifying information. The counselor may ask some basic information at the end of the call, which SAMHSA says is optional and used to track the types of calls it receives.

988 Suicide and Crisis Lifeline. Call 988, text 988, or chat at 988lifeline.org. The operator says the service is free, confidential and available 24/7/365. For a Spanish-speaking counselor, dial 988 and press 2, or text AYUDA to 988. TTY users can use their preferred relay service or dial 711 then 988. Deaf and hard of hearing users can text any message to 988 or use 988 Videophone for American Sign Language. The Spanish-language site at 988lifeline.org/es/ says: “La línea 988 está disponible 24/7/365. Sus conversaciones son gratuitas y confidenciales.”

Veterans Crisis Line. Veterans, service members and their loved ones can reach it by dialing 988 and pressing 1, texting 838255, or chatting online. The VA says you do not need to be enrolled in VA benefits or health care to connect.

If the worry is your child. The AAP tells parents to dial 988 to reach local suicide prevention services for a child or teen. Its page about a pet dying says that if you think your child is thinking about suicide, call 988 right away.

If anyone is in immediate danger. Both AACAP Facts for Families sheets cited here say: “If you need immediate assistance, please dial 911.” Cornell’s veterinary college gives the same instruction for anyone in a mental health crisis or feeling like harming themselves or someone else: call 911 or your local emergency service.

For practical disaster help, SAMHSA’s helpline page points readers to 211 for information on evacuations, shelters, food and clothing distribution, volunteer opportunities, and other referrals.

For a grieving child, the National Alliance for Children’s Grief locator (nacg.org/find-support/) is the one the AAP’s 2024 clinical report names. It filters to free services, virtual support and national providers. National and virtual providers do not depend on the county you are standing in, which matters to a displaced household.

The veterinary school pet loss lines are covered separately, further down. Cornell says in writing that its hotline is not a mental health hotline, Tufts does not, and neither publishes around-the-clock staffed hours. Keeping them out of this block is our own routing decision, based on those published facts.

One Published Sentence Describes Your Situation

Most guidance about a child and a dead pet assumes an ordinary week: the animal was old, sick or hit by a car, and the rest of life is intact. That is not your week.

AACAP’s disaster sheet (Facts for Families No. 36, updated September 2023) says disasters can bring many abrupt changes for families, including “the loss of a home, changes in schools, and even harm or death of loved ones and pets.” That sentence is why this page sets pet-loss guidance beside disaster guidance, even though the sources were not written together. The same sheet makes three points:

  • A child’s reaction depends partly on how much destruction or death the child sees. If a friend or family member has been killed or seriously injured, or the child’s school or home has been severely damaged, there is a greater chance of difficulties.
  • Children who were directly exposed can become extremely distressed when they see or hear reminders of the disaster.
  • Children watch their parents’ reactions and are more sensitive during a crisis. AACAP says parents can talk with their children about how they are coping with the disaster, and that pretending there is no danger will not end a child’s concerns.

What to Say, and What Words to Avoid

Say died or is dead. The AAP’s clinical report says it is best to avoid euphemisms and, especially with younger children, to use the word dead or died. Its example of the risk: a young child told a family member is in eternal sleep may become afraid of going to sleep. The AAP’s parent page on children and death gives the same warning, noting that young children think in literal terms. A child told a loved one has “gone to sleep” or “gone on a long journey” may fear falling asleep or traveling because they might not return.

Ohio State lists the phrases to avoid. Its handout names “passed away,” “gone to sleep,” “moved on to a better place,” “left us,” and “gone on.” It says children are very literal, and such phrases might make them feel rejected or abandoned, imply the animal may return, or encourage children to go searching for it. Its alternative: use died or is dead, and explain that every living thing can get sick or be hurt and that no living thing lives forever. Tufts’s pet loss page also suggests avoiding euphemisms such as “put to sleep” or “passed on”, which it says have very different meanings for children.

A disaster changes that warning. Ohio State wrote its searching warning about an ordinary household. After a disaster the household may truly not know where the animal is, and adults may be out searching. A child told the pet “moved on” could reasonably conclude that searching is the right response. That is our extension of Ohio State’s sentence, not its finding. Treat it as a reason to be careful with wording.

Wording for a very young child. AACAP says very young children should be told that when a pet dies, it stops moving, doesn’t see or hear anymore, and won’t wake up again, and that they may need the explanation repeated several times. AACAP also says children need consolation, love, support, and affection more than complicated medical or scientific explanations. AACAP does not itself warn against euphemisms. It says vague or inaccurate explanations can create anxiety, confusion, and mistrust, and that questions should be answered simply but honestly.

Setting. AACAP says it is often helpful to make children as comfortable as possible (a soothing voice, a hand held or an arm around them) and to tell them in a familiar setting. After an evacuation the familiar setting may no longer exist. That observation is ours.

The AAP’s four key points for young children. The AAP’s parent page on death generally, written about the death of a person, lists four ideas: the person is not coming back, because death is irreversible and unlike a cartoon character who returns next week; they are not suffering, because the body has stopped working permanently; everything that lives will die someday, which the AAP says includes people, pets and wildlife; and the child is not to blame. For the last, the AAP says to explain the cause of death simply and clearly without unnecessary details, to watch for guilt or shame, and to reassure the child that their grief will not make you or anyone else feel worse. Children under 5 may not grasp the full message.

Young children may ask whether you will die too. The AAP offers one possible answer: you are healthy, doing everything you can to stay well, and expect to be with them a very long time, but like everything alive you will eventually die. It was written for an ordinary bereavement. Whether a parent just out of a fire or flood can say it is something the AAP did not address.

Religion. The AAP’s clinical report says religious explanations can be shared with children of any age according to caregivers’ wishes, but because religious concepts tend to be abstract and are more likely to be misunderstood by young children, it is important to also share factual information about the physical reality. AACAP says parents may offer an explanation based on the family’s belief system. Ohio State warns against saying the pet was so good or so special that God wants it in heaven, because children interpret this literally and may become angry with God or fear that they or you will be chosen next.

Blame. Ohio State advises parents not to blame the veterinarian, because children may develop a fear of veterinarians. After a disaster the available targets are different: shelters, neighbors, agencies, or the parent who made the evacuation call. The generalization is ours.

What Not to Say: The AAP’s List

The AAP’s parent page, in a section titled “Try to avoid these potentially unhelpful messages” lists six things to avoid. It says these are valid thoughts that may cross your mind, but it is best not to share them with a child dealing with a loved one’s death. Each comes with the AAP’s reason:

  1. “I know you are hurting now, but you’ll feel better soon.” It can sound like a rejection of the child’s sorrow or a request to hide their emotions.
  2. “At least ….” Adults may feel relieved that at least the loved one is no longer in pain or at least others survived, but these comparisons do not help children express or cope with their feelings.
  3. “You need to be strong (or brave) now.” Avoid any suggestion that the child needs to hide their feelings to protect others.
  4. “I know just how you feel.” We do not know exactly how someone feels unless we ask, and asking is more helpful to a child.
  5. “You must be angry (or sad or hurt or lonely).” It can pressure kids to feel a certain way or agree with you, even when it does not match their state of mind.
  6. “I’ve been where you are now.” Sharing your own losses shifts attention from the child, can create comparisons, and may suggest the child needs to support the adult or may feel insulting if the example seems trivial by comparison.

Item 2 will be the hardest after a disaster, because the comparisons are right there and true: at least the children got out, at least the other animal made it, at least it was quick. The AAP’s point is about what those sentences do to a child’s ability to say what they feel, not that they are untrue. On item 5, the AAP is not telling you to stop watching your child, only not to hand the child a label to agree with.

Ohio State adds one the AAP’s list lacks: do not cut off feelings by remarking on how well the children are handling their grief or how brave they are. Explain that it is the pet’s death that makes you sad, or they may worry they are to blame.

Guilt: The Reaction Every Source Expects

AACAP lists the questions children ask after a pet dies: why did my pet die, is it my fault, where does my pet’s body go, will I ever see my pet again, does my pet have a soul, can I make my pet come back by wishing hard and being good, and does death last forever.

The AAP’s clinical report, written for pediatricians, explains why. Young children’s egocentrism and magical thinking about causes lead them to assume something they did, did not do, or should have done could have prevented the death. Older children and adults often feel guilty too, even with no logical reason. The National Child Traumatic Stress Network, writing about traumatic events rather than pets, says school-age children often feel guilt or shame over what they did or did not do.

Ohio State’s instruction is to make sure the child does not feel at fault, and that their “thoughts, feelings or words did not cause the death.” One of its examples: “It’s okay if you got mad at Socks. Your thoughts didn’t hurt him.” Another tells the child the pet was very sick and its lungs and heart no longer worked.

That second example is where the veterinary handout stops matching a disaster. Its model sentence supplies a cause: illness. In a fire or flood the cause is the disaster, and the child may have a concrete action in mind. Which door was left open. Who was carried out first. Who asked to go back and was told no.

This page does not tell you what to say about that, because no authority publishes it and a well-meant sentence from a website could do harm. What the authorities do publish is the AAP’s advice to explain the cause of death in simple, clear terms without unnecessary details, and Ohio State’s advice to establish that the child’s thoughts, feelings and words did not cause it. If the question in your child’s mind cannot be answered honestly with either, that is a conversation for someone qualified. The routes are at the top and bottom of this page.

The AAP report also notes that family members’ guilt can distort relationships between parents and surviving children after the death of a sibling. If you carry your own version of it, our page on the guilt of leaving a pet behind is built around one study and does not turn it into a verdict about anybody.

Should You Tell Them at All?

The sources that address it say yes. Ohio State says learning to accept illness, injury or death is a natural experience in life, and names the cost of silence: when a child asks and is denied adequate information, they fill the gap from their own imagination or memory, and the longer such misinformation lasts, the harder it is to correct.

The AAP’s clinical report addresses the fear behind waiting. A question about the death may lead to sadness, but the death itself, not the question, causes the distress. Inviting children to express feelings lets them express sadness without causing it.

Both documents were written for someone else: Ohio State’s for a veterinary hospital’s clients, the AAP’s for pediatricians. Neither tells you what to say when you do not yet know whether the animal died. For that, see what to do if your pet dies in a disaster and finding a lost pet after a disaster.

Age Bands: The Sources Disagree

Five documents give age guidance on understanding death. They do not agree, and they do not all measure the same thing. This page does not blend them into one table, because the result would be a consensus nobody published. AACAP asks that its sheets not be reproduced on other websites, so this page summarizes selected sentences and links to the sheets.

AACAP, on a pet’s death (Facts for Families No. 78, April 2017). Children 3 to 5 see death as temporary and potentially reversible. Between 6 and 8, they begin to understand its nature and consequences more realistically. Generally, not until age 9 do children fully understand that death is permanent and final.

The AAP, on a pet’s death (Navsaria, last updated 5/26/2023). Its advice uses four named groups with no ages attached. Toddlers have a difficult time understanding death, may ask over and over where the pet is, and may seem unconcerned. The AAP says they are not being insensitive. Younger preschoolers may struggle with the concept and older ones may begin to understand it. Grade schoolers are much more able to understand death. Most teenagers can understand abstract concepts like death, but their reactions to grief can span the range of human emotions.

The AAP, on death generally (Schonfeld and Nasir, last updated 6/26/2024). Its opening says its scope includes a pet. Babies and toddlers may not understand death but sense grown-ups’ suffering. Preschoolers typically see death as temporary. Most school-age children understand the concepts of death (by 5 to 7 years on average) but still struggle to accept the harsh realities after a personal loss. Tweens and teens view death in a more adult way, but many resist sharing their feelings.

The AAP clinical report (Pediatrics, June 2024), written for pediatricians. Children come to understand four concepts: irreversibility, finality (nonfunctionality), causality, and universality (inevitability). On average, most understand them by 5 to 7 years of age. Personal loss or a terminal illness before that age has been associated with earlier understanding, and education has been shown to speed it up.

Ohio State’s Honoring the Bond handout (2024). It says its bands are general guidelines and that “Many children develop differently and you will need to follow your child’s lead.” The bands are adapted, with permission, from the University of Virginia Health System’s Bereavement Committee.

  • Infants and toddlers can and do grieve. Death may register as separation and abandonment, with sleep disturbance, regressive behavior or explosive emotions.
  • Ages 3-5 do not understand that death is final and believe the loss is temporary. They need reassurance and simple, direct answers.
  • Ages 5-8 understand that death is final but find it hard to imagine personally. They may picture death as an angel, skeleton or monster, ask about the physical aspects, and be angry at the pet for leaving.
  • Ages 9-12 understand that death is final, personal and universal. Expect many questions and an almost morbid curiosity, and many hidden feelings.
  • Ages 13-16 may not express the intensity of their emotions in words, are often misjudged by their behavior, and may mask emotions from everyone but close friends.

Where they differ. This is our reading, not any publisher’s finding. AACAP says age 9. The AAP says 5 to 7 on average. Ohio State’s 3-5 band agrees with AACAP that death is not yet understood as final, and its 5-8 band agrees with the AAP that it is. The AAP’s two parent pages do not match each other either: the death page names 5 to 7 and the pet page names no ages. The age at which a particular child grasps permanence is not a settled number. The bands tell you which questions to expect, not what your child can handle.

Separate age bands for reactions to a disaster

A second literature describes how children react to a disaster, with different cut points because it answers a different question. CDC, SAMHSA and NCTSN never mention pets or animals in the documents cited here. AACAP’s disaster sheet mentions pets in one sentence, quoted above.

  • CDC (dated Jan. 12, 2026) groups children as infant to 2, 3 to 6, 7 to 10, and preteens and teenagers. Its lists include bed-wetting, fear of separation, trouble sleeping, fear the event will happen again, and either wanting to talk about it constantly or not at all. It says common reactions fade for most children, but those directly exposed can become upset again.
  • SAMHSA (PEP23-01-01-012) uses 0 to 5 and 6 to 19, each with numeric subdivisions. It says the youngest cannot understand that a trauma is happening but know when their caregiver is upset, and that older teens may deny their reactions and answer with a routine “I’m okay” or silence.
  • AACAP lists reactions in preschoolers, school-age children and adolescents. Six-year-olds may refuse to attend school, while teens may minimize concerns but argue more, do worse in school, or sleep differently.

If Your Child Saw It Happen

Some children did not simply learn the animal died. They were in the car, saw the house, or heard something. No source cited here addresses a child who watched a pet die during an evacuation. Writing that conversation would be scripting a clinical intervention, and this site has no clinical or counseling reviewer, so it does not. What is published is general:

  • Do not pressure. SAMHSA’s tip sheet has a box headed A NOTE OF CAUTION: “Be careful not to pressure children to talk about a trauma or join in expressive activities.” It says some children may be traumatized again by talking about it, listening to others talk about it, or looking at drawings of the event. Allow children to remove themselves from these activities, and monitor them for signs of distress. The document is about trauma in general and does not mention animals, so applying it to a pet is our reading.
  • Do not go silent either. The same document says most children want to talk about a trauma, so let them, and tell them it is okay to feel sad, upset or stressed. The caution is about pressure and compulsory activities, not conversation.
  • Reminders. CDC and AACAP both describe children who were directly exposed becoming upset again at reminders. In a household that lost an animal the reminders may be objects: a bowl, a leash, a crate in the back of the car. Nobody published an instruction about the bowl. The agencies published the mechanism, and we leave it there.
  • Play. NCTSN says young children may engage in traumatic play, a repetitive form of play that may represent continued focus on the event or an attempt to change a negative outcome.

If you want a professional on the line about a child who witnessed something, the Disaster Distress Helpline (1-800-985-5990, call or text) is staffed around the clock.

The Loss Is Bigger Than the Pet

Your child has probably lost more than the animal. AACAP’s disaster sheet names the home, school and pets together, from one cause. Its sheet on pet death also says the death of a pet may cause a child to remember other painful losses or upsetting events. Our reading: in a disaster those other losses were not memories but events happening the same week. The AAP’s clinical report says subsequent losses and stressors add to the challenge of adaptation for all children. Applying that to concurrent disaster losses is our extension.

The practical point is smaller than the theory: do not let the animal become the only thing that gets talked about, and do not let it become the thing that never does. Ohio State suggests asking neighbors, teachers, relatives and friends for extra support and for help keeping a watchful eye on your children. After a disaster those neighbors may be scattered and the school may be somewhere else.

When There Is No Body

This is the largest gap between published guidance and a disaster. Ohio State’s handout has a section headed “What Happens Next?” that explains cremation and burial to a child and notes that the words fire or burn can be scary to children. Tufts suggests giving children an opportunity to say goodbye. Both assume a body. A structure fire, flood or collapse can leave nothing, and so can an animal presumed dead and never found. No source cited here offers an alternative, and we are not inventing one.

Send the remains question where it belongs. Custody, county rules, cremation, burial, the veterinary hospital’s own clock and why not to close a microchip record on a presumption are covered in what to do if your pet dies in a disaster. That page also carries Tufts’s list of suggestions for telling a child.

Separate missing from dead. If the animal is unaccounted for, the searching continues and the conversation is a different one. Tufts says its helpline is not only for euthanasia and death decisions: “Any situation where you find yourself separated from your pet can be a devastating one.” The search itself is in finding a lost pet after a disaster.

Use memorials that do not need remains. AACAP says children may want to bury the pet, make a memorial or have a ceremony, write poems and stories, draw the pet, or pray. Ohio State suggests drawing or painting, an album, scrapbook or memory box, watching videos or home movies, writing or sharing memories, planting a shrub or tree, and reading books on pet loss, with emphasis on the happy experiences shared. A disaster may have taken the album or the home movies. Writing, sharing memories and planting something survive that. We point that out rather than propose a substitute, because the substitute would be ours.

Timing of a new pet. AACAP says it is usually best not to immediately replace the pet who died. Ohio State is firmer: do not immediately get a new pet to replace this one, because it may imply that the child’s grief is unimportant and that everything, including the children, is replaceable. After a disaster a rescue group may offer you a displaced animal. Neither source wrote about that situation. Their instruction is about replacement as a way of ending grief.

The School, When the School Is Also Gone

Tufts tells parents to alert the child’s teacher or daycare provider about the recent family sadness. Both it and Ohio State assume a school day that is happening. After a disaster it may not be, but a school counselor is still worth one call, and the Coalition below publishes free modules for school staff.

  • The Coalition to Support Grieving Students (grievingstudents.org) publishes free modules for school staff, including Talking With Children, What Not to Say, Concepts of Death, Providing Support Over Time, Guilt & Shame, Grief Triggers, and Secondary & Cumulative Losses.
  • The National Center for School Crisis and Bereavement, based at Children’s Hospital Los Angeles, publishes 1-877-53-NCSCB (1-877-536-2722) for schools needing advice. The Coalition prints the same digits under its heading “DOES YOUR SCHOOL NEED ADVICE NOW?” That line is addressed to schools. It is a number for your child’s principal, counselor or teacher to call, not a family help line.
  • The AAP distributes a free 28-page guide for families, After a Loved One Dies - How Children Grieve, and How Parents and Other Adults Can Support Them, at aap.org/disasters/adjustment, produced by the National Center for School Crisis and Bereavement and the New York Life Foundation, with a Spanish version.

If the school building is unusable and students are scattered, calling the school counselor is still worth trying. That is our suggestion, not a published instruction.

When to Get More Help

Each publisher below uses a different window, and none of them is something you can conclude from a web page about your own child.

  • The AAP, to parents: talk with your child’s doctor about persistent trouble with sleep, homework and daily duties, eating, time with family and friends, or basic self-care. Call the pediatrician if the child uses substances to cope, takes more risks than usual, gets angry or into fights, shows depression or anxiety that does not ease, engages in cutting or other self-harm, or talks about suicide or expresses a plan. If these behaviors suggest an immediate risk, such as suicide, call the pediatrician right away or seek emergency evaluation. The AAP adds that these symptoms of loss do not mean you have failed your child.
  • The AAP, on a pet specifically: persistent difficulty with daily functioning at home or school months after the pet’s death, preoccupation with thoughts of the pet, substance use or “acting out,” or deep, prolonged sadness, depression or suicidal behavior. It says there is no set timeframe for grief, and that most professionals who work with grieving children have relevant training even though few focus on pet loss.
  • AACAP: a child overwhelmed by grief and unable to function in their normal routine may benefit from an evaluation by a child and adolescent psychiatrist or other qualified mental health professional. Parents can ask their pediatrician or family doctor for a referral. AACAP runs a Child and Adolescent Psychiatrist Finder directory on aacap.org.
  • CDC: consider talking to a pediatrician, school counselor or child psychologist if the child stays anxious, fearful, sad or angry for more than two to four weeks after the disaster, if problems get worse over time, or if reactions affect behavior at school or with friends or family for a prolonged period.
  • SAMHSA: behaviors that last more than 2 to 4 weeks, or that appear suddenly later, may mean a child needs more help coping. If a child has lost a loved one, consider someone who knows how to support grieving children.
  • Ohio State: these reactions are quite normal, but prolonged adverse reactions may indicate a need for a professionally trained grief counselor.
  • The AAP clinical report: if children or adults appear at risk of harming themselves or others, take action immediately to preserve safety. Referral for complicated mourning should be considered, and obtained immediately if children are perceived at risk. It also cautions against labeling reactions in the first days as either normal or abnormal, since they can be extreme and varied.

If There Is No Pediatrician to Call

After a disaster the clinic may be closed and the school district scattered. These routes need no appointment, no records and no home: the Disaster Distress Helpline (1-800-985-5990, call or text), 988 by call, text or chat, and 211 for practical help, all described above.

To find a bereavement service for a child, use the National Alliance for Children’s Grief locator at nacg.org/find-support/. It filters by ZIP code, service type (peer support groups, individual counseling, camps, school-based, anticipatory grief, and virtual support), age group from preschool to young adult, state and language, with controls for free services only and for national providers. The AAP’s clinical report names it as a place to find bereavement groups, programs and camps. Your child’s school can also call the National Center for School Crisis and Bereavement, as above.

Ohio State’s Honoring the Bond program is available at no cost to clients of the Ohio State Veterinary Medical Center, so this page does not list its number as a route for readers elsewhere.

Grief Support That Is Not Crisis Support

Two veterinary schools run pet loss lines. They are useful and limited. The section title is our own classification, not what the schools call themselves. Both numbers are also on our page about what to do if your pet dies in a disaster, as of August 20, 2026.

Cornell University College of Veterinary Medicine: 607-218-7457. The hotline is staffed by volunteer veterinary students who have undergone extensive training with professional grief counselors. Hours vary seasonally, so call for current hours. The call is answered through Google Voice, which will prompt you for your name; Cornell says you can say “anonymous” or give only a first name. Cornell states its limit plainly: “The Cornell Pet Loss Support Hotline is not a mental health hotline.” If concerns go beyond pet loss and grieving, volunteers will help you find appropriate resources. Cornell’s page also has a short section on children and pet loss: children comprehend death differently than adults, so involve them in the conversation, be honest, allow questions even without all the answers, and listen.

Cummings School of Veterinary Medicine at Tufts University: 508-839-7966. The helpline is staffed from 6 pm to 9 pm Monday through Thursday EST and has 24-hour voicemail, with calls returned at the next scheduled shift. The page has a section headed “How do I tell my children?” and says a child’s perception of death varies with age, maturity and personal experience. Its page carries no statement like Cornell’s about mental health, so that boundary is Cornell’s own.

Neither line excludes children, and neither publishes around-the-clock staffed hours, so neither replaces the 24-hour routes at the top of this page.

A note on the older Lifeline number. Cornell’s page directs people with thoughts of suicide, self-harm or harming others to 800-273-8255. That number still works: the 988 Lifeline’s operator says the original number remains in service, and SAMHSA’s 988 FAQ says it remains functional and connects to 988 Lifeline services. This page lists 988 because it is the current, shorter route.

A Checklist for the Adult

This is a checklist for you, not a script for the conversation.

Before you say anything

  • Decide whether the animal is confirmed dead or unaccounted for. Those are different conversations. If it is the second, the search continues: see finding a lost pet after a disaster.
  • Read AACAP Facts for Families No. 78, Ohio State’s handout and the AAP’s what-not-to-say list at the source.
  • Note which adults will be in the room, and whether any of them will contradict the wording you choose. If several children are at different stages, expect separate conversations.

Wording

  • Choose died or is dead over a softer substitute. For a very young child, have AACAP’s sentence ready: a pet who dies stops moving, doesn’t see or hear anymore, and won’t wake up again. Expect to repeat it.
  • Decide in advance what you will say if the child asks whether it was their fault.
  • If your family’s answer includes a religious explanation, read the AAP’s and Ohio State’s cautions about heaven framing first.

After

  • Tell the school, the daycare or whoever sees the child daily. If school is disrupted, phone the counselor anyway.
  • Do not stage a compulsory drawing or storytelling activity, and watch for reminders in the physical environment.
  • Note the date. CDC and SAMHSA both use a two-to-four-week window in their referral guidance.
  • Do not immediately take a replacement animal.

What This Page Does Not Decide for You

  • No verdict on the evacuation. Whether the animal could have been saved is not a question this page answers.
  • No diagnosis, timeline or exercises. The referral indications belong to the AAP, AACAP, CDC, SAMHSA and Ohio State. Applying them to your child is a job for someone licensed.
  • No script for a child who saw it.
  • Where a join is ours, the page says so in place.

Where to Go Next

Frequently asked questions

How do I tell my child our pet died in the fire or the flood?

This site has no clinical or counseling reviewer and will not script the conversation. Named sources say to be honest, since AACAP warns that vague explanations can create anxiety, confusion, and mistrust, and to use the word died. Ohio State says children should be told, because unanswered questions get filled by imagination. For a very young child, AACAP's wording is that the pet stops moving, doesn't see or hear anymore, and won't wake up again.

What should I not say?

The AAP lists six things to avoid: promising the child will feel better soon, starting with "at least", telling them to be strong or brave, saying you know just how they feel, telling them how they must feel, and comparing with your own loss. The AAP's reasons are that these dismiss feelings, ask a child to hide them, or shift attention to the adult. Ohio State and the AAP also warn against softer words for died.

At what age does a child understand that death is permanent?

The sources disagree. AACAP, writing about pets, says children 3 to 5 see death as temporary and that generally not until 9 do they fully understand it is permanent. The AAP's clinical report says most children grasp its four concepts by 5 to 7 on average. Ohio State says ages 3 to 5 do not understand finality and ages 5 to 8 do. Nobody publishes a single number.

My child saw it happen. What do I do?

No source publishes guidance for a child who watched a pet die during an evacuation, and this site will not write it. What is published is general. SAMHSA cautions against pressuring children to talk about a trauma, and CDC and AACAP say reminders can upset children who were directly exposed. The Disaster Distress Helpline (1-800-985-5990, call or text) can connect you with a counselor.

There is no body. How do I explain that?

Published guidance mostly assumes a body. Ohio State explains cremation and burial to children, and Tufts suggests giving children an opportunity to say goodbye. No source offers an alternative for a fire, flood or collapse that leaves nothing. If the animal is missing rather than confirmed dead, keep searching. Ohio State also lists writing or sharing memories and planting a shrub or tree, which do not depend on remains.

How do I know when my child needs professional help, and who do I call without a pediatrician?

CDC suggests professional help if distress lasts more than two to four weeks or worsens over time. SAMHSA says behaviors lasting that long, or appearing suddenly later, may mean a child needs more help. The AAP says to call the pediatrician about self-harm or talk of suicide, and to seek emergency evaluation if the risk is immediate. Without a pediatrician: the Disaster Distress Helpline (1-800-985-5990, call or text), 988, the National Alliance for Children's Grief locator (nacg.org/find-support/), the school's counselor, or 211 for practical help.

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Sources

We are not veterinarians, and we would rather you check these than take our word for anything. These are the sources this page relies on. For your own animal, your vet is the expert, not this page.

  1. American Academy of Child and Adolescent Psychiatry (AACAP), Facts for Families No. 36, "Disaster: Helping Children Cope" (updated September 2023): the sentence naming loss of a home, school changes and pets, children's reactions after a disaster, and when to seek an evaluation (opens in a new tab)
  2. AACAP, Facts for Families No. 78, "Death of Pets: Talking to Children" (April 2017): age bands, wording for very young children, children's questions, memorials, replacement pets (opens in a new tab)
  3. AACAP, Child and Adolescent Psychiatrist Finder (CAP Finder): AACAP's directory for finding a child and adolescent psychiatrist (opens in a new tab)
  4. American Academy of Pediatrics (AAP), HealthyChildren.org, "How Children Understand Death: What to Say When a Loved One Dies," by David J. Schonfeld, MD, FAAP and Arwa Nasir, MBBS, MSc, MPH, FAAP (last updated 6/26/2024): age bands, four key points, messages to avoid, when to call the pediatrician (opens in a new tab)
  5. AAP, HealthyChildren.org, "When a Pet Dies: How to Help Your Child Cope," by Dipesh Navsaria, MPH, MSLIS, MD, FAAP (last updated 5/26/2023): advice by age group, signs a child needs more help (opens in a new tab)
  6. Schonfeld DJ, Demaria T, Nasir A, Kumar S, "Supporting the Grieving Child and Family: Clinical Report," Pediatrics 2024;154(1):e2024067212 (AAP, published June 17, 2024; written for pediatricians): four concepts of death, guilt, cumulative loss, referral (opens in a new tab)
  7. The Ohio State University Veterinary Medical Center, Honoring the Bond, "Helping Children Cope with the Serious Illness or Death of a Companion Animal" (6-page printable, 2024): developmental bands, wording, explaining death, memorial ideas (opens in a new tab)
  8. Substance Abuse and Mental Health Services Administration (SAMHSA), Publication No. PEP23-01-01-012, tips for helping children and youth cope after a disaster or traumatic event (revised 2023): reactions by age, caution against pressuring children to talk, how long distress lasts (opens in a new tab)
  9. Centers for Disease Control and Prevention, "Helping Children Cope with a Disaster" (dated Jan. 12, 2026): reactions by age, reminders, when to talk to a professional (opens in a new tab)
  10. National Child Traumatic Stress Network, "Age-Related Reactions to a Traumatic Event" (2-page PDF, no date printed): traumatic play, guilt and shame in school-age children (opens in a new tab)
  11. SAMHSA, Disaster Distress Helpline (page last updated 09/26/2025): the 24/7 call and text number, Spanish and Relay routes, no identifying information required, and 211 referral (opens in a new tab)
  12. 988 Suicide & Crisis Lifeline, Get Help: call, text and chat routes, Spanish, TTY, Veterans routing, and its free and confidential statement (opens in a new tab)
  13. 988 Suicide & Crisis Lifeline, FAQ: Does 1-800-273-TALK (8255) still work? The operator states the original number remains in service (opens in a new tab)
  14. SAMHSA, 988 Suicide & Crisis Lifeline FAQs: the 1-800-273-8255 number still works and connects to 988 Lifeline services (opens in a new tab)
  15. 988 Suicide & Crisis Lifeline, home page: available 24/7/365, free and confidential (opens in a new tab)
  16. 988 Suicide & Crisis Lifeline, Deaf, Hard of Hearing, Hearing Loss: 988 Videophone, text and TTY routes (opens in a new tab)
  17. Veterans Crisis Line, U.S. Department of Veterans Affairs: dial 988 then press 1, text 838255, and no enrollment required (opens in a new tab)
  18. National Alliance for Children's Grief, Find Support locator: searchable by ZIP, service type, age group, state and language, with free-services and national-provider filters (opens in a new tab)
  19. National Center for School Crisis and Bereavement: the center's number for schools needing advice, 1-877-53-NCSCB (1-877-536-2722) (opens in a new tab)
  20. Coalition to Support Grieving Students: free modules for school staff, including Talking With Children, What Not to Say, Concepts of Death, and Secondary & Cumulative Losses (opens in a new tab)
  21. AAP, Promoting Adjustment and Helping Children Cope: distributes the free 28-page guide "After a Loved One Dies - How Children Grieve, and How Parents and Other Adults Can Support Them," with a Spanish version (opens in a new tab)
  22. Cornell University College of Veterinary Medicine, Pet Loss Resources and Support: hotline number and hours, its not-a-mental-health-hotline statement, and its section on children and pet loss (opens in a new tab)
  23. Cummings School of Veterinary Medicine at Tufts University, Pet Loss Support Helpline: number, staffed hours, 24-hour voicemail, and its section on telling children (opens in a new tab)