Money and Coverage

Pet Insurance and Evacuation Boarding: What Named Carriers' Policy Documents Say

By EmergencyPetPrep Editorial · Updated

Short answer: In the policy documents cited here, boarding pays only if you are hospitalized, not for an evacuation order, and is often an optional rider excluded by default. Read your own policy.

Researched and written with AI assistance from the published sources listed at the end of this page. We are not veterinarians, no veterinarian has reviewed this page, and we do not test products by hand, so check those sources and talk to your own vet about your animal. How we work →

Key takeaways

  • There is no single answer to what pet insurance covers. Policies are individual forms filed carrier by carrier and state by state, and they disagree. Figo publishes a separate policy per state; Trupanion's sample page opens with a state selector. Your form decides.
  • In the documents cited here, a boarding benefit is triggered by the owner's hospitalization, not an evacuation order. Thresholds differ: more than 48 hours (MetLife Ohio), 48 hours (petinsurance.com sample), 5 days (Trupanion), 4+ days (Fetch). None names a disaster.
  • Boarding is often an exclusion that an optional purchase buys back. Figo's Ohio and Kansas forms say so, and both allow benefit changes only at renewal. Pets Best samples exclude boarding outright, and adding a supplemental benefit means cancelling and restarting with new waiting periods.
  • A policy bought as the forecast cone appears does not start clean. Figo's Ohio form has 14-day illness and 30-day orthopedic waits, none for accidents. Its Kansas form has a six-month orthopedic wait for dogs. Pets Best's New Hampshire sample adds a six-month cruciate wait.
  • Two clauses matter when displaced: territory and address. MetLife's Ohio sample excludes treatment outside the United States, while Figo's Ohio form applies anywhere in the world. Two documents tie coverage to the Declarations Page address. Notify your carrier of changes in writing.

In the policy documents quoted here, a pet insurance boarding benefit pays when the owner is hospitalized, not when an evacuation order moves the household out. On several forms boarding is excluded unless you bought an optional rider, and on at least some forms you can add benefits only at renewal. What your policy does is settled by your own form and Declarations Page, so read yours and ask your carrier in writing. We are not lawyers, insurance agents or veterinarians, and nothing here is insurance or legal advice or a prediction of how a carrier would handle your claim.

Three systems can put money against a boarding bill in an evacuation, and only one is a contract you signed. Federal disaster assistance is a government program, covered in what FEMA pays for pets. A boarding facility’s intake requirements are between you and the kennel, covered in the emergency pet boarding checklist. This page is the third layer: the private policy in your email, and the clauses that decide whether it pays toward boarding because a storm moved you out.

We quote named documents with their form numbers and the state each was filed for. The forms were current on the carriers’ sites as of August 5, 2026. Forms are revised, so the version you bought governs.

Why “Does Pet Insurance Cover Boarding” Has No Single Answer

Pet insurance is many separate policy forms, filed with individual state insurance departments, revised on their own schedules, and sold under brand names that often belong to a different company than the one carrying the risk.

  • One carrier, one form per state. Figo’s state documents index lists separate policy PDFs: Ohio is form IAIC FPI POL OH 0824, Washington is IAIC FPI POL WA 0724, Kansas is IAIC FPI POL AI KS 1025. They are three contracts under one brand, and the texts are not identical.
  • State dependency up front. Trupanion’s sample-policy page opens with a state selector. Its footer says policies vary by state and are subject to waiting periods, deductibles, co-insurance and exclusions such as pre-existing conditions, and that certain coverage may require additional riders.
  • The benefit’s own page says it. Trupanion’s page on its Pet Owner’s Assistance Package closes by saying coverage and policy riders vary by state and province.

Four things move a real answer: the carrier (underwriters named on the forms below are Metropolitan General Insurance Company, Independence American Insurance Company and American Pet Insurance Company, and for Trupanion, American Pet Insurance Company or ZPIC Insurance Company); the form (a form number changes when the text changes); the state; and the date of the version you bought.

Where Boarding Sits Inside a Policy

Boarding shows up in two structurally different places, and it helps to keep them apart.

Boarding as part of veterinary treatment

Boarding at a veterinary facility because your animal needs care that requires a stay is hospitalization, part of covered treatment. Figo’s Ohio form makes the distinction inside the exclusion itself. Its exclusion 12 reads: “The cost of boarding Your Pet, unless You purchase optional Boarding Fees Coverage as shown on the Policy Declarations Page or as a part of a Medically Necessary Treatment;”

Figo’s Kansas form has the same numbered exclusion without the medically-necessary clause. One underwriter, two states, two texts. We do not say what the difference means for a claim; that is for the carrier and the regulator.

Boarding as an owner-triggered benefit

The second place is a separate, usually capped benefit that pays a kennel because the owner cannot care for the animal. This is what people mean when they ask about boarding in an evacuation. In every document cited here that publishes such a benefit, the trigger is the owner’s hospitalization, not a disaster.

  • MetLife, Ohio sample, form PET21-01-V: applies “if You or a member of Your household is hospitalized for more than 48 hours”. Hospitalization begins with admission to the hospital, and you must provide proof of the dates and receipts for boarding charges.
  • petinsurance.com (Nationwide) VBW-I and VB-II disclosure, form IDIP-VB (12-15): covers kenneling when you or a family member are hospitalized and unable to care for the pet. “No expenses are payable if you, or your family member, is admitted to a hospital for less than forty-eight hours.” The document names no underwriting company and is dated 2016 in its file properties, so treat it as a historical example of how the benefit was written.
  • Trupanion’s Pet Owner’s Assistance Package, an optional rider, helps cover boarding or pet care if you are suddenly hospitalized and cannot care for your pet. “Member’s hospitalization must be for a minimum of 5 days.”
  • Fetch’s FAQ describes boarding fees as the cost of a stay at a licensed pet-care facility “when you’re hospitalized for 4+ days”.

Four documents describe the same category of benefit with four different thresholds, and none mentions an evacuation order, a declared disaster, an evacuation zone or a displaced household. A household that evacuated, slept in a car and boarded a dog two counties over has not met the trigger any of them states, unless someone in the household was admitted to a hospital. Two of the four are carrier web pages rather than filed policy forms.

The Rider Problem

On several forms a boarding benefit does not exist until you pay for it, and it sits in the exclusions list until you do. Figo’s exclusion, quoted above, has two doors: the optional benefit and boarding that is part of medically necessary treatment. Trupanion calls its package an optional rider.

The two Pets Best sample policies do something different, and worse for a reader hoping to buy their way in. The New Hampshire sample (form IAIC-PB10001-ILL, underwritten by Independence American Insurance Company) lists boarding in a flat list of costs it does not cover, alongside bedding, bowls, cages, day care, grooming, shipping and toys. The New York sample (form APIC-PBI0001-ILL (12/2015), underwritten by American Pet Insurance Company) excludes “Boarding and transport expenses, including ambulance transportation;” Neither exclusion names an optional coverage that would buy boarding back. That is a statement about two named sample forms, not a claim that no Pets Best product pays for boarding.

The New Hampshire form shows what a purchasable benefit looks like when a form means to offer one. The first item in its exclusions list excludes treatments described under supplemental benefits coverage if it is not purchased at enrollment. Boarding, further down, is not written that way.

The answer lives in one place, your Declarations Page, where endorsements, riders and supplemental benefits are listed by name. If a boarding benefit is not named there, the base form’s exclusion is what you hold.

The renewal-only trap

If a storm is four days out and you have just realized your policy lacks the benefit, this matters. Figo’s Ohio form says: “Changes to Coverage and adding or removing benefit endorsements are only allowed at Policy Renewal.” If you increase coverage after the Original Start Date, the Waiting Period applies as of the date of the change, and pre-existing conditions continue to apply. Increases must be reviewed and approved by the carrier. Figo’s Kansas form says the same about changes at renewal.

The Pets Best New Hampshire sample reaches the same place by a different road. Adding a supplemental benefit or raising the Annual Policy Limit requires cancelling your current policy and issuing a new one, with new Waiting Periods, new Policy Effective Dates and new Policy Renewal Dates. The pre-existing conditions exclusion is applied at the new policy’s effective date, so a condition showing signs or symptoms when you request the change or during the waiting period is treated as pre-existing and related claims are denied. The New York sample says the same in its own numbering.

On those forms, adding a benefit in storm week is not an addition. It restarts every waiting period and re-draws the pre-existing line at today’s date. A dog with a knee your veterinarian has already commented on goes from covered to pre-existing the day you tried to buy more protection.

This describes the forms quoted here, not every carrier. But on at least some forms, the window to add a boarding benefit is your renewal date, so this is a calendar task, not an emergency task, as when to buy pet emergency supplies concludes from the supply side.

What the benefit demands as proof

Every one of these benefits is reimbursement against documentation. MetLife’s form requires proof of the dates of the hospitalization and receipts for boarding charges, defines proof as written evidence conclusively establishing that the pet received covered services, and says proof must be provided at your expense. The VBW-I and VB-II disclosure pays each Additional Coverage benefit only once per policy term, says the additional coverage does not increase the maximum payable each policy term, and makes payment subject to your deductible and co-insurance. So on that form the extra benefits sit inside the annual limit rather than on top of it.

A kennel running on a generator and a skeleton crew is not thinking about your paperwork. Ask at drop-off, not pickup, for an itemized receipt with the facility’s name, address, your animal’s name and the dates. The emergency pet boarding checklist covers what the facility will demand from you at the same counter.

Waiting Periods and the Buyer Who Just Saw the Cone

The mechanism behind “is it too late to buy” is the waiting period, and the forms are not close to unanimous.

  • Figo, Ohio (IAIC FPI POL OH 0824): 14 days from the Pet’s Original Start Date for illnesses and 30 days for orthopedic illnesses. It applies no waiting period to injuries sustained in an accident, to orthopedic injuries sustained in an accident, or upon renewal of existing coverage.
  • Figo, Kansas (IAIC FPI POL AI KS 1025): one day for injuries caused by an accident and fourteen days for illnesses, except that for dogs the orthopedic waiting period, including orthopedic conditions caused by an accident, is six months.
  • Pets Best, New Hampshire sample (IAIC-PB10001-ILL): three periods rather than two, in item 4 of section 5(A) (whose heading on the page is “What isn’t covered”): “Illnesses and any related Conditions: 14 days”, “Injuries and any related Conditions: 3 days”, and “Any Cruciate Ligament Events and any related Conditions: 6 months”. The form defines a Cruciate Ligament Event as any strain, sprain, rupture, tear or degeneration of any cruciate ligament in the knee, and adds: “Cruciate ligament events are always considered medical Conditions, as opposed to a Condition caused by an Accident or injury.”
  • Pets Best, South Dakota sample: the same base form, with the same three periods and the same text across that subsection.
  • Pets Best, New York sample (APIC-PBI0001-ILL (12/2015), American Pet Insurance Company): the same three numbers in its own words (14 days, 3 days, 6 months). It defines a Cruciate Ligament Event with the same opening words but omits the second sentence that the New Hampshire and South Dakota forms carry.

Reading the New Hampshire clauses together, a dog that blows a knee jumping out of a truck bed on evacuation day is inside the six-month clock rather than the three-day one, because the form defines that event as a medical condition. That step is our reading of two quoted clauses, not the carrier’s statement about a claim. Only the carrier, in writing, can answer.

Across these five documents the pattern looks tidy only if you stop at the first line: illness is fourteen days on all five, accident waits run from none (Figo Ohio) to one day (Figo Kansas) to three days (Pets Best), and orthopedic waits run from thirty days to six months. Anyone who says the pet insurance waiting period is fourteen days has read the first line of one form.

The New Hampshire sample also defines the Policy Effective Date as the date the policy is placed in force, generally 12:01 AM the day after purchase, unless enrolled through an employer group or a future date was requested.

New Hampshire: a form and a statute

New Hampshire’s RSA 402-P (source note “2023, 149:1, eff. Jan. 1, 2024”) allows waiting periods that “do not exceed 30 days for illnesses or orthopedic conditions not resulting from an accident.” RSA 402-P:4, II also says “Waiting periods for accidents are prohibited.” The chapter defines orthopedic conditions as those affecting bones, skeletal muscle, cartilage, tendons, ligaments and joints, including ruptured cranial cruciate ligaments.

We do not say how the statute and the sample form resolve against each other, and you should distrust any page that does. Reconciling a filed form with a statute is for the insurer, the state regulator and, if needed, a lawyer. The sample’s file properties show a last modification in July 2023, before the statute took effect on January 1, 2024. RSA 402-P:3, X requires policy paperwork to include, in 12-point boldface, the New Hampshire Insurance Department’s mailing address, toll-free number and website. Asking the department costs nothing.

Beneath the waiting-period list the New Hampshire sample carries a waiver item: “Waiting periods may be reduced or waived when the health of your Pet is certified by a participating Veterinarian prior to coverage being purchased.” It also says waiting periods may be waived once met for policies renewed without interruption, including at the company’s discretion when coverage came from another provider. Both are discretionary. The New York sample conditions the waiver on “coverage acquired through pre-approved channels”, which it does not define. Ask the carrier.

The waiver is not a storm-week tool

Where a state has enacted the model act, the waiver is not a courtesy. New Hampshire’s RSA 402-P:4, II(a) requires a pet insurer using a waiting period to include a provision that “allows the waiting periods to be waived upon completion of a medical examination”. Florida’s section 627.71545(9)(b)2 requires the same for a veterinary examination. The policyholder pays for the examination unless the policy says otherwise. That is two states’ law about two states’ policies.

On the forms, timing works against a last-minute buyer:

  • Figo Ohio allows waiver of one or both waiting periods if a veterinarian conducts a full examination within 7 days of the Original Start Date, at your cost and not eligible for coverage. The signed waiver form must reach the carrier within 7 days of the policy effective date, and the carrier decides within 30 days of receiving it.
  • Figo’s standalone waiver form (IAIC FPI WP-WAIVER_UW 12.4) requires the examining veterinarian to complete it and return it on the day of the examination, with the same 30-day decision window.

The exam cuts both ways. Under that form, any clinical signs or conditions related to an illness or orthopedic condition found during the exam are treated as pre-existing. “Completion of this form does not guarantee coverage for any excluded or pre-existing conditions.” Skipping the exam preserves nothing: with or without a waiver, anything for which a veterinarian gave advice or treatment, or that showed clinical signs before the effective date, is pre-existing. Figo’s Washington disclosure says conditions identified during a waiver exam may be considered pre-existing.

Our reading, not any carrier’s: a policy bought during hurricane season is a bet on next season and on accidents between now and then, not on this storm. An illness a displaced animal develops in the two weeks after an evacuation may land inside a waiting period, and a condition your veterinarian has already seen is pre-existing on every form cited here.

The Territory Clause

Evacuation can mean treatment several states away, across a border, or on a U.S. territory rather than a state. The forms diverge.

MetLife’s Ohio sample says: “We do not cover any Treatment, services or supplies provided outside the United States”. It defines the term: “United States means the 50 States, United States military bases, and the District of Columbia. This term does not include other U.S. territories or possessions.” It also requires that a veterinarian performing a required service be licensed in the United States and acting within the state or territory where licensed.

Figo’s Ohio form goes the other way: the policy applies to injuries and illnesses occurring during the policy period “anywhere in the world”, with claims adjusted in U.S. dollars and invoices and medical records translated to English.

Two carriers writing for Ohio residents give opposite answers to “am I covered if I drive somewhere else.” If your route crosses a state line, the separate paperwork problem is the destination state’s animal-health rules, covered in health certificates to cross state lines while evacuating.

The Address on Your Declarations Page

MetLife’s Ohio sample provides coverage only for a pet that must reside with you and be under your regular care and supervision at the physical address on the Declarations Page. Figo’s Kansas form says: “Your Pet must reside with You and be under Your regular care and supervision at the physical address listed on the Declarations Page.” Figo’s Ohio form adds: “It is Your responsibility to notify Us of any change in address.” It says a change in primary address may change coverage availability and rates, and Figo’s Washington disclosure lists a change in the policyholder’s geographic location as a reason premiums may rise.

We are not saying a carrier would deny a claim because you were displaced. No document says that. We are saying the clause exists, is the kind that gets read closely when a claim looks unusual, and that notifying your carrier of a change costs one call and one email. If a disaster relocates you for more than a few weeks, put the notice in writing, keep the reply, and file it in the pet emergency binder.

Lost Pet, Theft and Death Benefits: The Carve-Outs

Several documents publish benefits that look built for a disaster. Read the conditions, because a disaster makes several carve-outs more likely to apply.

Advertising and reward

MetLife’s Ohio form pays capped combined costs for advertising or offering a reward if your pet is stolen or strays. You must provide receipts and, for a reward, complete a carrier form. It will not pay a reward paid to you, your business partner or a member of your immediate family or household, and it pays once in your lifetime. The VBW-I and VB-II disclosure pays no expenses for a reward not supported by a signed receipt with the finder’s full name, phone number and address, for rewards paid to household members, family, employees or people you know, or for rewards resulting from your neglect or deliberate concealment of your pet.

In a disaster the finder may be a neighbor or relative, and receipts may be the last thing anyone is thinking about. Finding a lost pet after a disaster covers the search and the microchip registration audit covers the contact chain.

Theft or straying

MetLife’s Ohio form pays if the pet is stolen or goes missing during the policy period and has not been found within sixty days, against a completed claim form and a receipt for what you paid for the animal. The policy then ends and unearned premium is refunded. The clause that matters most to an evacuee: “We will not pay any benefits if You, or the person looking after Remi, freely parts with Remi.” The VBW-I and VB-II disclosure carries a matching carve-out and the same sixty-day threshold.

Handing your dog to a stranger at a staging area, leaving a cat with a neighbor who then leaves, or surrendering an animal at intake are the situations where “freely parts with” becomes the question. No page can say how a specific carrier would read it. You can keep the handoff documented: written authorization naming the person who has your animal, with dates and a signature. The pet guardian directive builds one, and it does not bind anybody.

Death

MetLife’s Ohio form pays cremation or burial expenses against receipts, and a separate amount if the dog was under eight at death and the treating veterinarian verifies the death and signs the claim form. The VBW-I and VB-II disclosure pays nothing under its death benefit if the dog was eight or older or the cat ten or older and died or was euthanized due to illness, or if the veterinarian cannot verify the death and sign. Both need a veterinarian’s signature, which a disaster may make unavailable. What to do when a pet dies in a disaster covers that side.

What These Documents Do Not Say

The carrier forms cited here do not use the words evacuation, disaster, hurricane or flood. Those are the MetLife Ohio sample, Figo’s Ohio, Washington, Kansas, Louisiana and Vermont policies, Figo’s Washington disclosure and waiver form, the VBW-I and VB-II disclosure, and the Pets Best New Hampshire, New York and South Dakota samples.

None contains a natural-disaster exclusion either. They carry catastrophe exclusions of another kind. Figo’s Ohio form excludes treatment arising from avian or swine flu or any mutant variation, intentional slaughter under government order, and epidemics or pandemics declared by the U.S. Department of Agriculture. It separately excludes nuclear reaction, radiation and radioactive contamination; chemical, biological, bio-chemical or electromagnetic weapons; and war, invasion, hostilities, civil war, rebellion, insurrection, strikes, riots or civil commotion. The Pets Best samples are structurally similar but not identical. The New Hampshire and South Dakota samples exclude losses from epidemics or pandemics declared by the appropriate governmental body, plus nuclear and weapons and war exclusions. The New York sample carries the nuclear and war exclusions and has no epidemic or pandemic exclusion. One brand, three states, three exclusion sets.

These documents are not every form sold, and other forms are on file in every state. Figo’s Washington disclosure says other exclusions apply and to refer to the exclusions section of the policy. We do not claim no policy names a disaster. Open your PDF and search for boarding, evacuation, disaster, flood, territory, address and waiting.

What no document says

No document cited here says whether pet insurers stop writing new business or stop accepting coverage changes when a storm is named. Underwriting practice is not always written into a form, so silence proves nothing either way. If you plan to buy or upgrade before a storm, call the carrier, ask whether new business is being written for your area now and whether the benefit can be added mid-term, and ask for the answers by email so they carry a date.

The Regulation Layer

Pet insurance is regulated by the states, and they are at very different stages. The National Association of Insurance Commissioners adopted a Pet Insurance Model Act in 2022. A model act is a template that binds nobody until a legislature enacts it. Its policy-conditions section allows waiting periods of up to 30 days for illnesses or orthopedic conditions not resulting from an accident and prohibits waiting periods for accidents. The subsection directly beneath is the one that helps a buyer in a hurry: an insurer using a waiting period must include a provision allowing waiver upon completion of a medical examination, which it may require a licensed veterinarian to conduct after purchase. Read the neighboring subdivisions of any statute you rely on.

On pre-existing conditions the model act allows exclusions with appropriate disclosure and says: “The pet insurer has the burden of proving that the preexisting condition exclusion applies to the condition for which a claim is being made.” Florida’s statute carries it word for word. Whether your state’s law says the same is for your state’s statute and insurance department. Where no law has been enacted, it is a sentence in a template.

Who has enacted it

The NAIC’s Summer 2025 chart (ST-633) lists under Model Adoption, among others, California (Cal. Ins. Code sections 12880.0 to 12880.6, 2020), Florida (section 627.71545, 2025), Louisiana (La. Stat. Ann. 22:1371 to 22:1375, 2023) and Mississippi (Miss. Code Ann. 83-87-1 to 83-87-9, 2023), with statute citations also for Delaware, Maine, Maryland, Nebraska, New Hampshire, Ohio, Pennsylvania, Vermont and Washington. It lists “NO CURRENT ACTIVITY” for, among others, Texas, Alabama, Georgia, South Carolina, North Carolina and New York.

Read against a hurricane map, Florida, Louisiana and Mississippi are in the adoption column and Texas, Alabama, Georgia, South Carolina and North Carolina are not, as of that edition. Our conclusion, not the NAIC’s: two neighboring Gulf states can give a pet owner different statutory protections on waiting periods and disclosure, so the same brand’s policy is not the same contract across a state line.

Three caveats. The chart is the NAIC’s reading, not a legal opinion, and it tells readers to consult state law. It is dated Summer 2025, and legislatures have met since. And we publish no fifty-state table; your state’s statute and insurance department are the authorities.

Florida, to show what enactment changes

Florida Statutes section 627.71545 was created by chapter 2025-11 (House Bill 655), approved April 18, 2025. The session law states: “This act shall take effect January 1, 2026.” The statute defines pet insurance as a policy covering accidents and illnesses of pets that “reimburses a policyholder for expenses associated with medical advice, diagnosis, care, or treatment provided by a veterinarian”. Our reading, not the statute’s: boarding a healthy animal because you were evacuated does not look like care or treatment provided by a veterinarian, so a boarding benefit would be an add-on to the product rather than the product. The statute does not say it. Ask the Florida Office of Insurance Regulation and your carrier.

On waiting periods, Florida allows up to 30 days for illness or orthopedic conditions not resulting from an accident: “A pet insurer may not issue a policy imposing a waiting period for accidents.” It requires a waiver provision on completion of a veterinary examination, paid for by the policyholder unless the policy says the insurer pays.

It requires insurers to disclose whether the underwriting company differs from the brand name, and to summarize required disclosures in a separate document titled Insurer Disclosure of Important Policy Provisions, posted through a clear and conspicuous link on the main page of the insurer’s or administrator’s website. That is why the disclosure PDFs cited here exist and can be found. It also gives a 30-day review window to return a policy if no claim has been filed. And: “This section may not be construed to prohibit or limit the types of exclusions pet insurers may use in their policies”. Even in an adopting state, nothing stops a carrier from excluding boarding.

All of this is Florida law about Florida policies. It says nothing about Texas, Georgia or any other state. A call to your state’s insurance department is free.

The Brand Is Not the Carrier

Figo’s Washington disclosure (form IAIC FPI ML NOTICE 0124 WA) says it plainly: “The underwriting carrier, Independence American Insurance Company, differs from the brand names used to market and sell the product.” Trupanion’s site says its policies are underwritten by American Pet Insurance Company or ZPIC Insurance Company in the United States, and sold and administered by Trupanion Managers USA, Inc., and tells policyholders to check the declarations page or contact them to verify. The Pets Best New Hampshire and South Dakota samples say “Underwritten by Independence American Insurance Company” on every page; the New York sample says American Pet Insurance Company.

The Pets Best footer names four underwriters at once: American Pet Insurance Company (NAIC #12190), Independence American Insurance Company (NAIC #26581), Independence Pet Insurance Company (NAIC #17543) and MS Transverse Insurance Company (NAIC #21075). Then: “Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy.”

During an evacuation, the entity that owes you a coverage answer is the one on your Declarations Page. Save that claims number in your phone now, not the number from the advertising. Figo’s Washington disclosure also says the insurer may raise premiums based on the pet’s age and on a change in the policyholder’s geographic location, which matters if a disaster relocates you permanently.

What to Do Before the Season

  1. Find your actual policy document, not the welcome email. It is a PDF with a form number, usually in a footer. Write the number down.
  2. Find your Declarations Page. Endorsements, riders and optional benefits are listed by name. If boarding is not named, the base form’s exclusion is what you have.
  3. Search the PDF for six words: boarding, evacuation, territory or worldwide, address, waiting, endorsement.
  4. Find your carrier’s Insurer Disclosure of Important Policy Provisions. In states that require it, it is on the carrier’s website behind a conspicuous link and summarizes exclusions and waiting periods.
  5. Identify the underwriter on the Declarations Page, and save its claims number.
  6. Call and ask five questions, then get them in writing. Does my policy include a boarding benefit, and what triggers it? Can it be added mid-term or only at renewal? Is treatment covered outside my home state? What must I do if I am displaced and my address changes temporarily? What documentation does a boarding claim need? A dated email is evidence; a phone call is a memory.
  7. Put the answers in the binder. The pet emergency binder is the place, and if your records are gone, reconstructing pet records when the clinic is gone is the recovery route.

Where the Money Actually Comes From

The boarding benefits cited here are triggered by owner hospitalization, capped, subject to deductible and coinsurance on at least one form, payable once per term on at least one form, and frequently optional. As what FEMA pays for pets documents from FEMA’s own guides, federal assistance mostly funds government sheltering operations rather than reimbursing households, and FEMA’s Individual Assistance guide lists pet charges among costs its Lodging Expense Reimbursement does not include. Neither is designed to pay a kennel because you had to leave your house.

That leaves your own cash in the week your cash is most stretched. Florida’s definition describes the mechanism: insurance that reimburses expenses. You front the money and get it back later, and every boarding benefit cited here is paid against receipts. Some carriers pay the clinic directly, and Pets Best lists Direct Vet Pay in its site navigation, so ask before you need it whether that is available on your plan and at the clinic you end up in. The pet hospital stay bag covers the veterinary-bill side, and paying a vet bill after a disaster covers what happens when the money is not there. The pet emergency fund planner sizes the cushion, pet insurance versus a pet emergency fund covers the tradeoff, and splitting pet emergency costs with neighbors covers pooling costs before you need to.

Whether to board at all or take the animal with you is not a money question first. Board your pet or evacuate together in a hurricane answers it, and the answer authorities give is usually to take them.

This page sits under the pet emergency playbooks library and owns the private-insurance clause layer. Related pages:

Everything above is quoted from the company or government that published it, with its form number. None of it is our reading of your policy, except where marked. Open yours.

Frequently asked questions

Does pet insurance cover boarding when I evacuate?

We cannot answer for your policy. In the documents cited here, boarding benefits are conditioned on the owner's hospitalization, not on a disaster or evacuation order. The MetLife Ohio sample (PET21-01-V) requires more than 48 hours in the hospital; Trupanion's rider requires a minimum of 5 days. The carrier forms cited here do not use the words evacuation, disaster, hurricane or flood, and they are not every form sold. Read yours and ask your carrier in writing.

Is it too late to buy pet insurance before a storm?

Waiting periods decide it, and they vary. Figo's Ohio form (IAIC FPI POL OH 0824) has 14 days for illness and 30 for orthopedic illness, none for accidents. Its Kansas form has six months for dogs' orthopedic conditions. The Pets Best New Hampshire sample lists 14 days, 3 days and 6 months for cruciate events. New Hampshire and Florida law bar accident waiting periods. A policy never covers a condition your pet already had.

Is the boarding benefit a rider, and can I add it now?

It varies. Figo's Ohio form excludes boarding unless you buy optional Boarding Fees Coverage; Trupanion calls its package an optional rider. Figo's Ohio and Kansas forms allow adding benefits only at renewal, and the Pets Best New Hampshire and New York samples require cancelling and issuing a new policy with new waiting periods. Check your Declarations Page, then ask your carrier whether it can be added mid-term, in writing.

Will my pet insurance work if I evacuate to another state?

The forms disagree. MetLife's Ohio sample excludes treatment outside the United States, defined as the 50 states, military bases and the District of Columbia. Figo's Ohio form applies to injuries and illnesses occurring anywhere in the world. Two forms also tie coverage to the address on your Declarations Page. We do not predict how any carrier treats an evacuated household; a dated written notice of an address change costs nothing.

Does pet insurance pay for advertising or a reward if my pet is lost?

Several documents offer it, with carve-outs a disaster makes likelier. MetLife's Ohio sample requires receipts and a carrier form, excludes rewards paid to you, a business partner or immediate family or household, and pays once in your lifetime. The petinsurance.com sample requires a signed receipt from the finder and excludes rewards to household members or people you know. Keep receipts and get the finder's details in writing.

Who actually underwrites my pet insurance policy?

Often not the brand on the advertising. Figo's Washington disclosure says Independence American Insurance Company differs from the brand names used to market the product. Pets Best's footer names four underwriters and says to refer to your declarations page. Florida law requires disclosure of whether the underwriter differs from the brand. The company on your Declarations Page owes you the claim answer.

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Sources

We are not veterinarians, and we would rather you check these than take our word for anything. These are the sources this page relies on. For your own animal, your vet is the expert, not this page.

  1. MetLife Pet Insurance (Metropolitan General Insurance Company), sample policy, form PET21-01-V, page footers marked OH (opens in a new tab)
  2. Figo Pet Insurance / Independence American Insurance Company, Ohio policy, form IAIC FPI POL OH 0824 (opens in a new tab)
  3. Figo Pet Insurance / Independence American Insurance Company, Kansas policy, form IAIC FPI POL AI KS 1025 (opens in a new tab)
  4. Figo Pet Insurance / Independence American Insurance Company, Washington policy, form IAIC FPI POL WA 0724 (opens in a new tab)
  5. Figo Pet Insurance / Independence American Insurance Company, Louisiana policy, form IAIC FPI POL LA 0124 (opens in a new tab)
  6. Figo Pet Insurance / Independence American Insurance Company, Vermont policy, form IAIC FPI POL VT 0624 (opens in a new tab)
  7. Figo Pet Insurance / Independence American Insurance Company, Washington Insurer Disclosure of Important Pet Insurance Policy Provisions, form IAIC FPI ML NOTICE 0124 WA (opens in a new tab)
  8. Figo Pet Insurance, Waiting Period Waiver Form, form IAIC FPI WP-WAIVER_UW 12.4 (opens in a new tab)
  9. Figo Pet Insurance, State Documents and Sample Policies index (the per-state policy library) (opens in a new tab)
  10. petinsurance.com (Nationwide's pet insurance site), Insurer Disclosure of Important Policy Provisions, VBW-I and VB-II Plans, form IDIP-VB (12-15); the document names no underwriting company and is dated 2016 in its file properties, so it is a historical example (opens in a new tab)
  11. Pets Best, sample policies by state, the carrier's own policy index (opens in a new tab)
  12. Pets Best / Independence American Insurance Company, Accident and Illness Policy Form, New Hampshire sample, form IAIC-PB10001-ILL with amendatory endorsement IAIC-PB10001-AE-NH (PDF properties: created September 2016, modified July 2023) (opens in a new tab)
  13. Pets Best / Independence American Insurance Company, Accident and Illness Policy Form, South Dakota sample, form IAIC-PB10001-ILL with amendatory endorsement IAIC-PB10001-AE-SD (PDF properties: created September 2016, modified July 2023) (opens in a new tab)
  14. Pets Best / American Pet Insurance Company, Accident and Illness Policy Form, New York sample, form APIC-PBI0001-ILL (12/2015) with amendatory endorsement APIC-PBI0004-AE-ILL-NY (opens in a new tab)
  15. Pets Best, homepage underwriter disclosure footer naming American Pet Insurance Company, Independence American Insurance Company, Independence Pet Insurance Company and MS Transverse Insurance Company (opens in a new tab)
  16. Trupanion, What is the Pet Owner's Assistance Package? (the optional rider, its hospitalization minimum and the note that coverage and riders vary by state) (opens in a new tab)
  17. Trupanion, Can I view a sample Trupanion policy? (the per-state sample policy selector) (opens in a new tab)
  18. Fetch Pet Insurance, What are boarding fees in pet insurance? (the hospitalization trigger) (opens in a new tab)
  19. National Association of Insurance Commissioners, Pet Insurance Model Act, MO-633, NAIC Model Laws, Regulations, Guidelines and Other Resources, Summer 2022 (opens in a new tab)
  20. National Association of Insurance Commissioners, Pet Insurance Model Act state page, ST-633, Summer 2025 (the adoption chart) (opens in a new tab)
  21. New Hampshire General Court, RSA chapter 402-P, Pet Insurance, sections 402-P:1 through 402-P:6, each carrying the source note "2023, 149:1, eff. Jan. 1, 2024" (opens in a new tab)
  22. The Florida Legislature, 2025 Florida Statutes, section 627.71545, Pet insurance; noninsurance wellness programs (opens in a new tab)
  23. Laws of Florida, Chapter 2025-11 (House Bill 655), the session law creating section 627.71545, approved April 18, 2025 (opens in a new tab)